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Refund and Returns Policy

Return and Refund Policy

At Kyle Tunis Art, I take great pride in providing high-quality framed photo prints to my customers. I strive to ensure that each item meets your expectations. However, if you encounter any issues with your purchase, please review the return and refund policy below.

Returns and Refunds

  1. Eligibility for Returns/Refunds:
    • Returns and refunds are only accepted for items that are damaged, defective, or not as described.
    • To be eligible for a refund, you must notify me via email within 14 days of receiving your order.
  2. Damaged or Defective Items:
    • If your framed photo print arrives damaged or defective, please contact me immediately at [email protected] with detailed photos of the damage or defect.
    • I will assess the issue and, if necessary, arrange for a replacement or issue a refund.
  3. Items Not As Described:
    • If you receive an item that does not match the description provided on our website, please reach out to me at [email protected] with your order number and details of the discrepancy.
    • I will review your claim and, if valid, will offer a replacement or a full refund.
  4. Return Shipping:
    • Generally, return shipping is not necessary. The item will either be replaced, or an refund issued in the case of problems which cannot be solved with a replacement.
    • Return shipping costs, if necessary, are the responsibility of the buyer.
    • A return address will be provided when the return is approved.
    • I recommend using a trackable, insured shipping service. In the case of a return which is not received, a refund will unfortunately not be possible.
  5. Refund Process:
    • Once your refund request is received and inspected, I will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment as soon as possible.
  6. Non-returnable Items:
    • Downloadable software products
    • Custom or personalized items

Contact

If you have any questions or need further assistance, please contact me at:

Kyle Tunis Art
[email protected]